Information We Collect
Sensitive Information. Knew Health’s business operations necessarily involve the collection of Sensitive Information regarding, potential members, participating members (“Member” or “Members”) and/or sponsoring entities (“Sponsoring Entities”) (collectively “Participants”). The Sensitive Information Knew Health collects can be divided into three main categories:
- Participant Identifying Information (“PII”). PII includes, but is not limited to, names, dates of birth, government-issued identification numbers, address, telephone numbers, email address, driver’s license numbers, and unique Member identification numbers.
- Participant Medical Information (“PMI”). PMI includes, but is not limited to, information related to the physical health, mental health, or condition of Participants, the provision of health care to the Participants, or payment for sharing of medical expenses to the Participants.
- Participant Banking Information (“PBI”). PBI includes, but is not limited to, financial institution information, bank account numbers, routing numbers, credit card information, security codes, access codes, passwords or certain account information.
PII, PMI, and PBI are collectively referred to as “Sensitive Information.”
Visitor Information. Knew Health collects various types of anonymous information about visitors to our website including, but not limited to, device-relate information (including browser type and IP address), server log information (including the date and time of your visit and browsing activity). Knew Health also collects information that you provide through forms on our website including requests for information and engaging in our registration process. Knew Health uses this information to better understand our visitors, provide services and information you request, and to enhance our services and user experience.
Analytics Services. Knew Health uses third-party analytics tools, such as Google Analytics to collect information about the usage of our site. The Analytics Services collect certain information about users including how often users visit this site, what pages they visit when they do, and what other sites they visited prior to coming to our site. We use the information provided by these Analytics Service to improve this site. You can prevent Google Analytics from recognizing you on return visits to our site by disabling cookies or you can opt-out of Google Analytics by installing Google Analytics Opt-out Browser Add-on.
HOW WE MAY USE OR DISCLOSE YOUR SENSITIVE INFORMATION
General Rule. As a general rule, we do not disclose your Sensitive Information without your authorization except for the following circumstances:
For Reimbursement/Payment. When and as appropriate, we may use and disclose Sensitive Information about you to determine eligibility for needs sharing participation, to facilitate/determine reimbursement/payment for treatment and services you receive from health care providers, to determine whether an individual need is shareable, or to coordinate your need sharing in accordance with our Guidelines.
For Sharing the Cost of Treatment. When and as appropriate, we may use or disclose your Sensitive Information to facilitate your medical treatment or services by medical providers. We may disclose Sensitive Information about you to health care providers who are involved in taking care of you.
For Health Sharing Facilitation/Operations. When and as appropriate, we may use and disclose your Sensitive Information for health sharing facilitation/operations.
Disclosure to People Involved with Your Care. We may disclose Sensitive Information about you or your dependents to people involved in your or your dependent’s care or payment for that care.
Disclosure to Sponsoring Entity. We may disclose PII or summary PMI to your Sponsoring Entity.
Workers’ Compensation. We may use or disclose Sensitive Information about you for workers’ compensation or similar programs when necessary to comply with workers’ compensation or similar program laws.
To Comply with the Law. We may use or disclose Sensitive Information about you when required to do so by federal, state, or local law.
To Avoid a Serious Threat to Health or Safety. We may use or disclose your Sensitive Information when necessary to prevent a threat to you, another person, or the public.
For Judicial or Administrative Proceeding. We may use or disclose your Sensitive Information in a judicial or administrative proceeding or in response to a court order, search warrant or subpoena.
For Reporting Victims of Abuse, Neglect or Domestic Violence. We may disclose Sensitive Information to the governmental authorities authorized by law to receive such information in the case of actual or suspected abuse, neglect or domestic violence.
Military and Veterans. If you are a member of the armed forces, we may release Sensitive Information about you as required by military command authorities.
To Secure Vendors/Service Providers. We may disclose your Sensitive Information to our secure vendors/service providers that perform functions on our behalf or provide us with services if the information is necessary for such functions or services.
Other Uses. If you are an organ donor, we may release your Sensitive Information to organizations that handle organ procurement or organ, eye, or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation. Knew Health may release your Sensitive Information to a coroner or medical examiner. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release your Sensitive Information to the correctional institution or law enforcement official.
YOUR RIGHTS CONCERNING CERTAIN SENSITIVE INFORMATION
Right to Inspect and Copy Sensitive Information. You have the right to inspect and obtain a copy of your Sensitive Information that may be used to make decisions about your medical cost sharing. Upon written request by the Member, Knew Health will make electronic records of Sensitive Information available within fifteen (15) days, and written records within (30) days. If a written copy is requested, a reasonable fee for the costs of copying, mailing, or other supplies associated with the request will be charged. In certain limited circumstances related to the wellbeing of the Member, the request may be denied. If you are denied access to your PMI, you may request that the denial be reviewed by submitting a written request to Knew Health as described below.
Right to Request Amendment of Sensitive Information. If you feel that Sensitive Information about you is incorrect or incomplete, you may ask Knew Health to amend the information. Your request must be in writing and must provide the reasons for the requested amendment. Knew Health will communicate any approval or denial of an amendment of Sensitive Information. If Knew Health denies your request, you will be permitted to submit a statement of disagreement for inclusion in your records.
Right to Receive an Accounting of Certain Disclosures. You have the right to request an accounting of certain Sensitive Information disclosures made during the six years prior to your request. This accounting does not include: (i) disclosures of information made for reimbursement/payment, sharing the cost of treatment, health sharing facilitation/operation; (ii) disclosure made to you or pursuant to an authorization; (iii) incidental to other permitted disclosures; (iv) to correctional institution or law enforcement; or (v) other disclosures for which federal law does not require an accounting. To request this accounting, the Member must submit a request in writing to Knew Health.
Right to Ask to Restrict the Use of Sensitive Information. You have a right to request a restriction of uses and disclosures of your Sensitive Information. You also have the right to restrict communication of their Sensitive Information if you inform Knew Health at [email protected] that the communicating the information may endanger you. Requests will be deemed unreasonable if they limit the access and use that is necessary for facilitating medical cost sharing. There may also be policies on dependent access that authorizes your dependents to request certain restrictions. Please note that while we will try and honor your request, we are not required to agree to any restriction.
Right to Request Alternative Communication Means or Locations. Participants may request to receive communications concerning their Sensitive Information by alternative means or at alternative locations. For example, Participants may ask to be called only at work rather than at home. We will accommodate reasonable requests where a disclosure of all or part of Participants Sensitive Information otherwise could endanger the Participant. In certain circumstances we will accept your verbal request to received alternative communications, however, we may also require Participant to confirm your request in writing. All requests to modify or cancel a previous request for alternative communications must be in writing.
Right to Notification. You have the right to be notified in the event that Knew Health discovers a breach of your unsecured PMI.
OTHER KEY PRIVACY INFORMATION
Former Participants. If you are a former Participant in Knew Health, these policies apply to you and we treat your information with the same care as the information of our current Participants.
Usage by Children. Knew Health’s services are not directed toward anyone under the age of 18. If a parent or guardian determines that his or her child has created an account with Knew Health and provided us with Sensitive Information, please contact us as outlined below.
Email: [email protected]
Mail at: Knew Health, Inc., 16192 Coastal Hwy Lewes, DW 19958